Have a question about our products, need help with an order, or want a custom quote? Reach out by email or use the contact form below. We respond to all messages within 24 hours. Every order includes a free duplicate card at no extra charge.
Get in Touch
Response Time
We respond to all messages within 24 hours. For urgent order issues, include your order number in the subject line.
Your Privacy
All communications are handled confidentially. We never share your personal information with third parties.
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What We Can Help With
How Our Support Works
Our support team operates seven days a week and handles every message personally. When you send us an email or submit the contact form on this page, your request enters our queue and receives a reply within 24 hours. For order-related questions, include your order number in the subject line so we can pull up your details right away and give you an accurate update.
If you are placing your first order and have questions about the process, we are happy to walk you through it. Common topics include photo requirements, payment methods, shipping timelines, and state selection advice. We can also help you decide between Economy Shipping (20 business days, $20) and Expedited Shipping (10-14 business days, $50) based on your timeline.
For group orders of four or more cards, reach out to us before placing your order. We offer volume pricing that can save you money on larger purchases. Send us the quantity, states you need, and any special requests, and we will reply with a custom quote. All communication is handled through encrypted email to protect your privacy.
Contact FAQ
How long does it take to get a response?
We respond to all inquiries within 24 hours. For urgent order issues, include your order number in the subject line so we can prioritize your request.
Can I check the status of my order?
Yes. Email us at contact@idpimp.ph with your order number and we will provide a status update. You will also receive email notifications when your order ships.
Can I request a custom quote for a large order?
Yes. Email contact@idpimp.ph with your quantity, state selections, and any special requirements. We offer bulk discounts for group orders and will provide a personalized quote.